Frequently Asked Questions 1.Do you Travel? Is there a charge? Yes we will be happy to travel. If your event is local then there is no charge. We do charge for out of town events . Travel charge is completely subject to the location. 2. Do you have Insurance? Yes we are fully insured for liability. 3. Can we plug our Instruments into your system? With some notice, we can usually accommodate this. However, last minute requests or onsite requests may not be allowed as not all of our gear is compatible. 4. Can we use your equipment for the Ceremony? Our equipment availability is subject to the time you have us booked. In other words if you have booked our services so that we are scheduled to be available during the ceremony, then yes, our equipment will be available to you for the ceremony. If you do not have us scheduled for your ceremony time, and wish to use our equipment, then simply give us a call and add that time to the contract. 5. Will you find music for us if its not on your list? Yes. If there is a song or 2 that you cant find, let us know and well be happy to try and locate it for you. Please give us a couple of weeks notice on songs you want us to find. We don’t guarantee that all songs can be found, but well do our best. Also, if you have music on CD or IPOD, please feel free to provide it. We'll play anything you personally provide as well, then well get it back to you at the end of the event. 6. Can we plug in our IPOD or MP3 Player? Absolutely. In fact if you have several songs to play on you IPOD, simply make a playlist on you IPOD titled “Wedding”. Place the songs you want played in that playlist and we can play your favorites for you. 7. What if we want you to stay later then we scheduled you? We are almost always able to stick around. We of course charge the overtime amount listed on your contract. This only applies to last minute, day of event, booking. Well touch base with you near the end of the event to see if you want us to end as scheduled or play longer. In some circumstances, we are unable to stay due to another event that follows yours. Its always best to book your event for the time you need ahead of the event to avoid extra charges, or unavailability. 8. What if the event ends early? Is there a refund? Unfortunatly no. you pay for the amount of time you contract not the time you use. When you book our services we block out the amount of time you request. In doing this we begin to turn away other events that might overlap yours. Since there is no way for us to rebook those hours, we do not offer a refund on events that end before there scheduled end time. 9. Do we have to mark up the list (its very big)? You don’t have to, but it is helpful. The more we know about what you want, the closer we can get to your vision for your event. If you just want to let us know a few styles, we can work off of that as well. 10. Can our friend sing? Do you have back up music? Yes, we do have some back up music. This should be arranged well in advance, so we can plan appropriately for your event. 11. Can we plug in a video presentation to your system for sound? Yes, this often requires some planning and adapters. Always best to discuss this early on or in your consultation so we can be prepared to assist.